Return Policy

At VEYLORA SECRET, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible to request a return or refund according to the terms below.

Please read this policy carefully before requesting a return.

1. Return Window

VEYLORA SECRET accepts eligible returns within 30 days of the date your order is delivered.

To be eligible for a return, your return request must be submitted within this 30-day period.

Items returned after the 30-day return period may not be accepted.

2. Eligible Returns

To qualify for a return, an item must:

Be returned within 30 days of delivery
Be unused and unworn
Be in its original condition
Have all original tags, labels, and packaging where applicable
Be clean and free from damage, stains, odors, makeup, perfume, or other signs of use
Include the original order information or proof of purchase

We may refuse a return if the product does not meet these conditions.

3. Intimate Wear & Hygiene Products

Because of hygiene and health considerations, bras, panties, lingerie, underwear, and other intimate-wear products must be unworn, unwashed, and in their original hygienic condition to be eligible for return.

For hygiene reasons, we cannot accept returns of intimate-wear products that have been worn, washed, soiled, damaged, or otherwise used.

Customers should inspect the product without removing or damaging any hygiene protection, tags, or protective packaging when applicable.

4. Wrong, Damaged, or Defective Items

If you receive an item that is:

Damaged during delivery
Defective
Incorrect
Different from the item you ordered

please contact VEYLORA SECRET as soon as possible after delivery.

Please provide:

Your order number
A description of the issue
Clear photographs of the product and packaging when applicable

We will review the issue and provide an appropriate solution, which may include a replacement, exchange, or refund where applicable.

5. Change of Mind / Buyer Remorse

Eligible non-defective products may be returned within the 30-day return window if they meet all return conditions described in this policy.

For intimate-wear products, the product must remain unused, unworn, unwashed, and in its original hygienic condition.

6. How to Request a Return

Before sending an item back, please contact our customer support team.

Send your return request to:

Email: Support@VeyloraSecret.shop

Please include:

Full name
Order number
Product name
Reason for the return
Photos, if the product is damaged, defective, or incorrect

Do not send a return package to our business address before receiving return instructions from VEYLORA SECRET.

7. Return Method

Approved returns must be sent by mail using the return instructions provided by VEYLORA SECRET.

Customers are responsible for securely packaging the returned item so that it reaches us in its original condition.

8. Return Shipping Costs

For a return due to a change of mind, incorrect selection, or other customer preference, the customer is responsible for the return shipping cost.

For an item that arrives damaged, defective, or incorrect due to an error on our part, VEYLORA SECRET may provide an appropriate return-shipping solution after reviewing the claim.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the issue resulted from an error on our part.

9. Return Inspection

Once we receive your returned item, we will inspect it to confirm that it meets the conditions described in this policy.

Receiving a return does not automatically guarantee a refund.

If the returned product does not meet our return requirements, we may reject the return and notify you.

10. Refunds

Once your return has been approved, an eligible refund will be issued to the original payment method used for the purchase, unless otherwise required by applicable law or agreed with the customer.

Approved refunds are generally processed within 7 business days after the returned item has been received and approved.

Your bank or payment provider may require additional time to display the refund in your account.

11. Partial Refunds

A partial refund may be considered where only part of an order is eligible for return.

Items that do not meet the return conditions may not qualify for a refund.

12. Exchanges

Where available, VEYLORA SECRET may offer an exchange for an eligible product.

Exchange availability depends on product availability and the condition of the returned item.

If the requested replacement is unavailable, an eligible refund may be provided instead.

13. Sale and Promotional Items

Sale or promotional items may be returned under the same return conditions unless a specific product listing or promotion clearly states different terms.

Any special return conditions will be disclosed to customers before purchase where applicable.

14. Order Cancellations

If you want to cancel an order, contact us as soon as possible after placing the order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If cancellation is eligible, any refund will be processed according to this policy and applicable law.

15. Lost or Undelivered Returns

Customers are responsible for obtaining proof of shipment when returning an item.

If a returned package is lost by the carrier before reaching VEYLORA SECRET, we may request valid shipping or tracking information before processing a refund.

16. Refund Not Received

If your refund has been approved but you have not received it, please first check with your bank or payment provider.

If the refund still does not appear after the applicable processing period, contact us at:

Support@VeyloraSecret.shop

Please include your order number and refund information so we can assist you.

17. Contact Us

For return and refund questions, please contact:

VEYLORA SECRET

Email: Support@VeyloraSecret.shop
Phone: +1 (305) 898-1889
Business Hours: Monday – Sunday, 9:00 AM – 9:00 PM

Business Address:
289 N 19th Ave #31
Lemoore, CA 93245
United States

Please include your order number when contacting us about an existing order.

VEYLORA SECRET
We appreciate your business and are committed to providing a clear and straightforward return experience.